Business Strategy For Small Business

In improving your business, you decide to do Internet marketing by creating website to promote your products and service to the potential customers that come from any place in the ... Continue Reading

Internet has become a crucial part of life that cannot be separated from people’s daily life. It has been a common way of life for most people. Internet can be ... Continue Reading

A large part of customer service success is creating a seamless experience. Customer needs are anticipated; systems are in place; employees are trained. The company runs like a well-oiled machine. But what happens when the unexpected happens? Customers have an “unusual” request or they simply don’t know the rules of the system? The unexpected, I suggest, provides the opportunity to stretch the system, improve the system, or even forget the system and Wow a customer. I arrived late at a hotel in Cambridge, MA the night before an 8 am training, dressed for the cold weather in brown boots and heavy trousers. When I got to my room I unpacked my lovely, gray suit only to discover that I had left my black heels at home. I looked down at my feet and had to admit the brown boots were not even an option.