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Yesterday I received a letter in the mail and it was not a law or a counterfeit sales letter. It was a real letter with a label and a label and a handwritten address. I was a little surprised because I did not receive a letter in years. When I opened it, I knew the name looked vaguely familiar, but I could not be done. When I scanned this beautifully written letter, I realize it was a difficult client who wrote two months too early to something that was a different tone. The letter, two pages was thanked for the solution of their problems as quickly and as she went on (and this is no joke) for about two pages, as in “love” she is with my product. So here are five tips on how to love your customers.
1 his personality – even if it is a tiny thing like a handwritten signature or a phone call. So many large companies are customers through call center hell or get a cryptic four page survey. Talk to people as they are human and no problems.
2 Follow up – Its amazing how people forget to pursue. Follow-up is for several reasons 1 crucial. It shows that you are trying to resolve the issue 2. You can check for any new spending to 3. People do not expect it.
3 Thank you – I posted recently came from a trip to Costa Rica by a new agency. Before I left, I received a card with a travel bottle of insect spray for my adventure. 3 weeks after I came back, I got a call asking about my journey and its services. Week 4, they asked for a photo to put on their website. That was a nice gesture.
4 Get it right – if the problem really was your fault, you should be admitted Tu know that whatever she needs to get it right. Heck, make it better by giving them more than what was expected.
5 Keep up to date – you know that feeling when you were on ice for a few minutes taken and you can listen to music. You start to ask, I’m still on hold? What’s up? Hello? HELLO? If you ever this way you know to feel her dark dark place. Tell people what was expected of you.
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