A piece of chocolate on your pillow at a hotel seems like a tiny gesture, but it’s the little things that leave a big impression. Show your customers how much you care with the following thoughtful freebies.
- If they order 12 of something, give them 13.
- When they pay for standard shipping, surprise them by getting it there overnight.
- If they purchase a pair of sneakers, slip an extra set of laces into the bag during checkout.
- Take 10 percent off of their total bill at your restaurant, just because it’s Tuesday.
- Give a gift bag of shampoo and conditioner samples after you give a haircut.
- If you provide service and parts on a car, wash the car before the owner picks it up.
- Offer free gift-wrapping year-round.
- Surprise your newsletter subscribers or Twitter followers with discounts or gifts just for them.
- Include a personalized, handwritten thank-you note with every order you ship.
- Remember client birthdays with a postcard or personal phone call.
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